Privacy Policy

Please review the Privacy Policy outlined below, as "Souq Live" platform seeks to apply the regulations of the Kingdom of Saudi Arabia regarding e-commerce and comply with the Personal Data Protection Law (PDPL) issued by Royal Decree No. (M/19) and its amendments, its Implementing Regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA), in addition to the E-Commerce Law.

Privacy Policy and Personal Data Protection

"Souq Live" platform is committed to protecting your privacy and personal data in accordance with the Saudi Personal Data Protection Law and its Implementing Regulations, and the E-Commerce Law and its Implementing Regulations in the Kingdom of Saudi Arabia. This policy explains how we collect, use, and store your personal data when you use our application, whether you are a (seller, buyer, or browser).

1- Legal Basis for Data Collection (Consent and Legal Grounds)

In accordance with the Saudi Personal Data Protection Law, your data is collected and processed based on:

• Your explicit consent when registering on the website or application and using it.
• Necessity to perform the contract: To complete sales, purchases, and shipping transactions between the seller and the buyer.
• Legal compliance: To fulfill tax obligations (such as the Zakat, Tax and Customs Authority), security requirements, and fraud prevention.

2- Data We Collect

"Souq Live" platform collects only the data necessary for security and protection purposes, including:

• Buyer Data: Full name, mobile number, email address, delivery address (region, city, district, street, national address), and payment data (processed directly through the approved electronic payment gateway and not stored by us), as well as live streaming and communication records within the platform.
• Seller / Store Data: Full name, national ID/residency ID number, commercial registration number or freelance work document, bank account details (IBAN), store/warehouse address, mobile number, and email address.
• Commercial Transaction Data: Order history, products displayed or purchased, invoices, correspondence, and ratings within the application.
• The pages you have visited and the amount of time you spent on the platform.
• Geographical Location Data (GPS): We collect your precise or approximate location (after obtaining your permission) to facilitate the identification of delivery addresses or display nearby stores/products.
• Technical Data: IP address, device type, operating system, device identifiers, and session information (Session Data).

3- Purposes of Data Processing

"Souq Live" platform uses your personal data only for the following purposes:

• Providing Services and Facilitating Commerce: Creating accounts, managing orders, completing payments, and facilitating the shipping and delivery of goods.
• Communication Between Parties: Sharing only the minimum required data (name, address, mobile number) with the seller or shipping/delivery company to complete the order.
• Technical Support and Mediation: Responding to inquiries, handling complaints, and resolving disputes between the seller and buyer.
• Security and Compliance: Monitoring fraud, preventing unlawful activities, and complying with Saudi laws and regulations.
• Marketing and Service Improvement: "Souq Live" uses Cookies and similar technologies to improve the user experience and analyze performance to understand the user experience and how the application is used, improve its functionality, and send notifications regarding offers and updates (with the option to unsubscribe at any time), as well as analyze performance to develop the platform.
• Improving Platform Services: "Souq Live" platform has the right to use analytics and reporting tools to understand user behavior and improve services, live streaming, and suitable recommendations for users.

4- Disclosure and Sharing of Data

We are committed to not selling or renting your personal data to any third party. We may disclose data only in the following cases:

Authorized Service Partners:

• Licensed shipping and delivery companies: To transport and deliver products.
• Electronic payment gateways licensed by the Saudi Central Bank (SAMA): To process payments securely in accordance with PCI-DSS standards.
• Hosting and cloud service providers: Provided that they comply with Saudi data protection regulations.
• Government and judicial authorities: When formally requested in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.

5- Data Retention Period

We retain your personal data throughout the period of activity of your account, or for the statutory period required by the laws of the Kingdom of Saudi Arabia. After the purpose has been fulfilled or the statutory retention period has ended, "Souq Live" platform may remove anything that could specifically identify the data subject in accordance with the applicable controls.

6- Data Protection and Security

We implement strict organizational and technical measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include data and information encryption, firewalls to protect our systems from external attacks, and limited access permissions to personal information only for authorized employees of "Souq Live" platform.

7- User Rights on "Souq Live" Platform

The user has the following rights regarding personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request the correction or updating of any inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your personal information under certain circumstances, while "Souq Live" has the right to retain data required by law or related to disputes and financial rights.
• Right to Object: You may object to the processing of your personal information in certain cases.

8- Amendments to the Privacy Policy

We reserve the right to amend this Privacy Policy when necessary to keep pace with operational or regulatory updates in the Kingdom of Saudi Arabia. We will notify you of any material changes through a notification within the application or via email.

Kapilak Company, Registration No. 7054303313, Email: [email protected].

Last Updated: [23-8-2026]