Stay Updated on Your Purchase
Tracking your order on Souqe Live is easy. Sign in to your account and visit My Orders to see real-time updates on all your purchases.
Order Statuses Explained
- Pending — Your order has been received and is awaiting confirmation.
- Confirmed — The seller has confirmed your order and is preparing it.
- Processing — Your order is being prepared for shipment.
- Shipped — Your order is on its way! Track it with the provided tracking number.
- Out for Delivery — Your package is with the courier and will arrive today.
- Delivered — Your order has been successfully delivered.
- Cancelled — The order was cancelled. Refunds are processed within 5-7 business days.
How to Track Your Order
- Sign in to your Souqe Live account
- Go to Account → My Orders
- Click on the order you want to track
- View the current status and tracking information
Shipping Notifications
We'll send you email and SMS updates at each stage of your order. Make sure your contact information is up to date in your account settings.
Need Help?
If you have questions about your order, please contact our customer support team through the Help section or email us at [email protected].